Steam’s Booking Terms

Booking Terms

Do I have to reserve a table?

As we have reduced capacity due to government guidelines, we have introduced a booking system.  We will have many tables that will be free for walk-ins.

Pre-authorisation

To secure your booking we will pre-authorise your credit or debit card. 

In the event that you do not show up for your booking or if you cancel within 24 hours prior to your appointment, your card will be charged £30.

What if we are running late?

We will hold your table for a maximum of 15 minutes (no exceptions) Please note: after 15 minutes we cannot guarantee your booking and will release your table.  Your booking end time will remain the same.

How do I make changes to my booking?

For most bookings, you can edit yourself via your confirmation email 24 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking.

How do I Cancel?

Please let us know us by replying to your booking confirmation email at least 24 hours in advance. This will cancel your booking and you will not be charged. 

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