Steam’s Booking Terms

1. We do not allow under 18’s after 21:00

2. We only hold tables for 15 minutes, please email ahead to advise of your arrival time if you are running late.

3. Cancellation of your reservation 14 days before the date will incur no charge at all for bookings less than 35. 

• Groups of over 35 people or private area bookings need to cancel a minimum of 28 days prior for a full refund.

• Groups of over 35 people or private area bookings who cancel within a 14 day period will incur 50% retention of their deposit.

• Groups of over 35 people or private area bookings who cancel within a 7 day period will incur 100% retention of their deposit.

5.  *For large groups* It is important your party arrives at the time booking, if your party is significantly late we retain the right to withhold a partial or full amount of your deposit. In the event of a ‘no show’ we reserve the right to retain 100% of your deposit.

• We classify a ‘no show’ booking as a booking who is more than an hour late or doesn’t attend their booking at all.

• Also we reserve the right not to refund your deposit if the space used has been damaged.

6. We reserve the rights to limit the amount of card payments on large tables during our busy periods.

7.  We also reserve the right to stop serving alcohol if drunken behaviours are affecting customers and staff alike.

8. If your table is booked outdoors we cannot take responsibility for the weather conditions. 

9. Please note that deposits for large bookings cannot be used for payment for food or drinks. It is solely to secure the room & booking

10. All alcohol and food must be purchased on the premises. If your are found bringing your own this will be confiscated